NovaLearn Privacy Policy

Effective Date: October 26, 2025

This Privacy Policy describes how NovaLearn ("we," "us," or "our") collects, uses, and shares personal information of users ("you" or "your") of our online learning platform, accessible at novalearn.com.

1. Information We Collect

We collect the following types of information:

• Personal Information: This includes your name, email address, postal address, phone number, date of birth, and other contact details you provide during registration or when contacting us.
• Account Information: This includes your username, password, course selections, learning progress, and any certificates earned.
• Payment Information: If you purchase courses, we collect payment information such as credit card details or other financial information necessary to process your payment. Note that payment processing is handled by secure, third-party payment gateways, and we do not directly store your full credit card details on our servers.
• Usage Data: We collect information about how you use our platform, including the courses you access, the pages you visit, the time spent on each page, and the links you click. This also includes your IP address, browser type, operating system, and device information.
• Communication Data: We collect information about your communications with us, such as emails, chat logs, and support tickets.
• Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect information about your browsing activity and preferences. This helps us personalize your experience and improve our services. Please see our Cookies Policy for more information.
• User-Generated Content: Any content you create or upload to the platform, such as forum posts, assignment submissions, or feedback, will be collected and stored.

2. How We Use Your Information

We use your information for the following purposes:

• Providing Services: To provide you with access to our online courses, track your learning progress, and issue certificates upon completion.
• Personalization: To personalize your learning experience, recommend courses that may be of interest to you, and tailor our communications to your preferences.
• Communication: To communicate with you about your account, course updates, promotional offers, and other relevant information.
• Payment Processing: To process your payments for course purchases.
• Improving Services: To analyze usage data and feedback to improve our platform, develop new features, and enhance the overall user experience.
• Security: To protect our platform and users from fraud, unauthorized access, and other security threats.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Marketing: With your consent, to send you marketing communications about new courses, special offers, and other promotions that may be of interest to you. You can opt-out of these communications at any time.
• Research and Analytics: To conduct research and analysis to better understand our users' needs and preferences and to improve the effectiveness of our learning platform. This may involve anonymized and aggregated data.

3. How We Share Your Information

We may share your information with the following categories of recipients:

• Service Providers: We share information with third-party service providers who assist us with various aspects of our business, such as payment processing, data storage, email delivery, and customer support. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Instructors: We share your course enrollment and progress data with the instructors of the courses you are taking. This allows them to provide you with personalized feedback and support.
• Affiliates: We may share information with our affiliates for marketing and promotional purposes, subject to your consent where required by law.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Using encryption to protect sensitive information during transmission.
• Implementing access controls to restrict access to your information to authorized personnel only.
• Regularly monitoring our systems for security vulnerabilities.
• Conducting security audits to ensure the effectiveness of our security measures.

Despite our best efforts, no security system is impenetrable. We cannot guarantee the absolute security of your information.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
• Restriction of Processing: You have the right to request that we restrict the processing of your personal information, under certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information, including for marketing purposes.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email protected].

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. We may retain anonymized and aggregated data indefinitely.

7. Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

NovaLearn
Privacy Department
225 N. Michigan Ave, Suite 1300
Chicago, IL 60601
Email: [email protected]
Phone: (312) 555-2020